Frequently Asked Questions
How can I commission a piece from Sleepless Kao?Please visit the Commissions page for details, and reach out via the Contact form to discuss your project.
Can I request a custom collaboration or event?Absolutely! Visit the Contact page to get in touch. I welcome inquiries for galleries, workshops, or special projects.
What kind of products are available in the Shop?You can find prints, tote bags, greeting cards, and other illustrated items inspired by dreamy, nostalgic stories. The “Shop All” button links to an external Square shop, where you can explore a wider selection of products.
Are there exclusive or new items on this site?Yes. Some new arrivals and featured items are available directly on this website before appearing in the Square shop..
Why does the Shop link to another store?To offer a wider range of products, some items are available through our Square shop.
Please be aware that payment and checkout details may vary between the two shops.
Do you offer international shipping?Yes! Shipping is available to Canada, the USA, and Europe. Specific fees and details are listed on the Shop page.
How much is shipping?Shipping costs vary by destination and are calculated at checkout.
Free shipping is available within Canada on orders over CAD $20.
Shipping to the United States is CAD $10, and shipping to Europe is CAD $20.
Can I return or exchange an item?Returns are accepted within 14 days of delivery.
Items must be unused and in their original condition.
Please note that return shipping costs are the responsibility of the customer, and exchanges are not accepted at this time.
Do you charge sales tax or customs fees?Sales tax is not charged at this time.
For international orders, customs duties or import taxes may apply depending on your country and are the responsibility of the recipient.
Where can I see Sleepless Kao’s exhibitions?Check the Exhibitions and Past Exhibitions pages for upcoming and past shows in Tokyo, Vancouver, and beyond.
How can I stay updated on new artworks and exhibitions?Follow Sleepless Kao on Instagram, or select “Sign up for news and updates” on the Contact form to receive occasional email updates.
Which shop will I check out from?Some products are sold directly through this website, while others link to our Square shop.
Please note that checkout and payment methods may differ between platforms.